Assistance, repairs and spare parts - Everything for your ENO griddle
Nobelhaus
Our services
A trusted after-sales service
We’ve always made it a point of honour to offer impeccable after-sales service. We make sure your ENO griddle is always in excellent working order.
Thanks to our team of experts, we can diagnose and repair problems quickly, to avoid any inconvenience. So you can enjoy your Plancha to the full.
Extend the life of your ENO griddle
Need spare parts for your griddle ?
We stock a wide range of high-quality parts, ensuring that your ENO griddle remains in perfect working order for years to come.
Whether it’s grates, burners, thermocouples or other essential components, we’ve got everything you need to keep cooking with confidence.
Frequently asked questions about maintaining your griddle
Do you have any questions about maintaining or using your ENO griddle? Check out our FAQs for practical answers on how to keep your griddle in top condition. From maintaining the cooking surface to managing temperatures, we’ve got all the information you need.
How do I maintain my enamelled cast iron hob so that it stays in perfect condition?
- Cleaning with warm water : Pour lukewarm water over the still hot plate, then scrape with an ENO spatula to remove any residue to the liquid receptacle.
- Deep brushing : Use a stainless steel ball and a little water to scrub the surface thoroughly. Then wipe with your black cloth to remove the excess.
- Weekly maintenance : Once a week, apply clay paste to revive the shine of your plaque and extend its life (see our video section for more details).
Can I use my griddle in winter ?
Yes, your griddle is designed to work all year round, even in winter! For best performance, preheat the griddle on a low heat for 4 to 5 minutes before increasing the temperature. After use, clean it with lukewarm water to preserve its efficiency and durability.
What is the guarantee on my ENO griddle ?
Your ENO griddle is covered by a 2-year guarantee against manufacturing defects, giving you peace of mind. What’s more, the cast iron plate comes with a lifetime guarantee, ensuring exceptional durability.
Where can I view and design my outdoor kitchen kit ?
Make an appointment with us for a visit to our place of business! On site, explore our sets and discover the different assembly options to create the outdoor kitchen that suits you.
Does the griddle work with propane or natural gas ?
Yes, the griddle is compatible with propane and natural gas. All you need is the natural gas adaptor for optimum use.
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